When Everything Breaks, We Fix It.
White label WordPress, Cloudflare, DNS, hosting, email, and WooCommerce support for web designers, marketers, and agencies.
No outsourcing. No finger pointing. Just solutions.
How can we help you?
Type your problem or pick a common one below to help direct you to the correct service, blog, or knowledge base.
Are you dealing with…
is down
working
a mess
checkout broken
crashed the site
something
wrong answers
"it's not us"
You're in the right place. We fix these problems every day.
You Focus on Clients.
We Handle the Tech.
We work behind the scenes as your white label technical partner so you can deliver exceptional results without the stress.
- Save time and reduce stress
- Keep your clients happy
- Scale your agency with confidence
- A true partner that cares
Hero
No More Fires.
We Fix What Everyone Else Blames
Complex problems. Multiple systems. No clear answers. That's our specialty.
- Plugins & Conflicts
- Updates & Errors
- Speed & Performance
- Security & Hacks
- WooCommerce
- DNS & SSL Issues
- Caching Problems
- Firewall / WAF Rules
- Page Rules / Redirects
- Zero Trust / Access
- Microsoft 365
- Google Workspace
- SPF / DKIM / DMARC
- Deliverability
- Email Migrations
- cPanel / WHM
- LiteSpeed / Apache
- PHP Errors
- Server Issues
- Site Migrations
- DNS Propagation
- Registrar Issues
- Domain Transfers
- SSL Certificates
- DNS Cleanup
How it works
Three steps and your client never knows we were there.
Submit a ticket, chat, or book a session. Describe what is happening and we take it from there.
We jump on a live session, diagnose the problem, and fix it while you watch or hand it off to us completely.
Your client sees a solved problem and a fast turnaround. They never need to know we were involved.
HUMAN ENGINEERING OVERWATCH
Perfect. Now Let Us Take Over.
AI is fantastic at explaining concepts. It can't log into your systems, figure out what's really causing the problem, and make the changes safely. That's what we do every day.
- We diagnose the real issue
- We implement the right fix
- We test everything thoroughly
- We don't stop until it's solved
Be a Hero to your customers.
Trusted by agencies we support every day.
"I run a full scale digital marketing agency and have been using Troy for over 10 years now. Whenever we run into server, email, high level tech or website issues, he is the guy that takes care of it for us. He fully understands all aspects of working on the technical issues that come up in developing and maintaining WordPress websites, hosting & email support."
"As our agency grew, so did the support tickets! In order to scale, we needed someone we could rely on to troubleshoot the little issues that come up from day to day. Troy is that someone! He's helped us handle DNS and firewall issues, random plugin conflicts, migrations, email authentication and more. R5 loves counting Troy as part of the team!"
"Troy is an invaluable resource for anyone needing assistance with WordPress or DNS issues. He has successfully resolved numerous problems for several sites and has a wealth of knowledge in managing DNS configurations. In addition to troubleshooting, Troy has also provided expert guidance in optimizing server performance."
"I've been building websites for ten years, and I know what I don't know. When we need to do some cleanup, speed up, or optimization, or I have a huge technical issue, those moments I just love having Troy in my back pocket."
Simple, Transparent Pricing
Pay per session. Book when you need us. No contracts, no lock-in, no surprises.
We jump on Zoom and work through the problem together. Quick fixes, deeper diagnosis, full setups. We stay on until it is resolved and you understand what happened.
- DNS, email, and domain issues
- Cloudflare, SSL, and hosting problems
- WordPress errors and site conflicts
- Live diagnosis and resolution on Zoom
- Clear explanation of what was fixed and why
- Add, change, or remove any DNS record
- SPF, DKIM, or DMARC setup
- SSL error or HTTPS redirect fix
- Email not sending or going to spam
- WordPress white screen or plugin conflict
- Cloudflare setup (DNS, SSL, WAF)
- Google Workspace or Microsoft 365 troubleshooting
- Server errors (500, 403, PHP issues)
- Point a domain to a new host
Most issues resolve in one session. No back and forth, no ticket queue.
When something is broken and it cannot wait, skip the standard booking window and get in as soon as 2 hours from now. Pick the next available slot and we get to work.
- 1-hour session
- Book as soon as 2 hours in advance
- Live diagnosis and resolution of your urgent issue
- One on one Zoom session if needed
- Clear explanation of the fix and next steps
- Site completely down or unreachable
- Active DDoS or bot attack in progress
- Email completely stopped for a client
- Critical WordPress failure or hacked site
- Client calling and it cannot wait
Allows booking as close as 2 hours in advance during normal business hours.
Frequently Asked Questions
Everything you need to know before booking.
Will you work directly with my clients?
What if the issue is not resolved in the session?
How quickly can I book a session?
What kinds of issues do you handle?
Do you sign NDAs?
Note that an NDA cannot double as a non-compete agreement. Because we provide Cloudflare, WordPress, DNS, and web support to many agencies and freelancers at once, we cannot agree to any restriction on working with other clients in the same space.
Can I set up ongoing support for my business?
Partner up with us.
Your clients need a hero. We are the team that makes you one.