DNS Cleanup
Fix the Mess, Point Everything Right

Years of hosting changes, email migrations, and forgotten records leave DNS zones a mess. We audit the full zone, remove junk, fix conflicts, and make sure every record points exactly where it should.

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TL;DR

Full DNS zone audit and cleanup for agency client domains. Orphaned records removed, duplicates consolidated, and conflicts resolved in a single session.

Full zone audit across all record types
Orphaned and duplicate records removed
MX, SPF, and CNAME conflicts resolved
Clean zone file delivered at end of session

$77

flat rate per domain

Book a Session

Who this is for

Web designers and agencies taking over a client domain with a messy DNS zone full of stale records, conflicts, and entries from previous agencies.

You took over a domain and the DNS zone has records from five different agencies

Stale A records, duplicate MX entries, old TXT records from cancelled services, and CNAME chains that go nowhere. We audit the full zone and document what each record is actually for before touching anything.

Client is seeing email delivery failures and you suspect old conflicting records

Multiple SPF records, duplicate MX entries with wrong priorities, and old DKIM selectors all cause delivery failures. We identify which records are causing the problem and clean them up. See also: email deliverability issues.

You are about to migrate a site and need the DNS cleaned up first

Starting a migration with a messy DNS zone is risky. We clean and document the zone before the migration starts so the cutover is predictable. See also: site migration service.

There are duplicate MX records, old SPF records, and CNAME conflicts in the zone

CNAME records that conflict with MX records, multiple SPF records that invalidate each other, and duplicate entries all need to be resolved before they cause problems.

Client switched email providers twice and old records are still there

Every email platform migration leaves behind stale TXT, MX, and CNAME records. We identify which belong to the current provider and remove everything else.

You want a clean documented record set before making any further changes

A full audit that produces a documented record of every DNS entry, what it points to, and what service it supports. A clean baseline before any future work starts.

Everything we clean up and fix.

One session covers the full zone audit and all the fixes that come with it.

Full DNS Zone Audit

We review every record in the zone and flag anything broken, outdated, or conflicting.

Duplicate and Orphaned Record Removal

Old A records, leftover CNAMEs, and stale TXT records cleaned out safely.

MX Record Verification

Mail routing confirmed working and all email authentication records validated.

Propagation Issue Diagnosis

Records not updating? We identify the cause and verify propagation across resolvers.

Nameserver and Registrar Alignment

We confirm the domain’s registrar, nameservers, and DNS zone are all in sync.

Domain Transfer Support

Moving a domain to a new registrar? We handle the unlock, transfer, and DNS rebuild.

Not sure if this covers your situation?

Submit a request and we will let you know if we can help. Chances are, we can.

Submit a Request

The agencies we work with. Now they’re heroes.

What agency partners say about working with us.

"I run a full scale digital marketing agency and have been using Troy for over 10 years now. Whenever we run into server, email, high level tech or website issues, he is the guy that takes care of it for us."

Jason FillerVision Fillers • Digital Marketing Agency

"As our agency grew, so did the support tickets! Troy has helped us handle DNS and firewall issues, random plugin conflicts, migrations, email authentication and more. R5 loves counting Troy as part of the team!"

Austin ReasonR5 Website Management

"Those moments I just love having Troy in my back pocket. When a client site is on fire and you have a timer ticking, knowing we can call someone who picks up and fixes it is everything."

Yvonne HeimannAsk YVI

"I watched my malicious login attempts drop to zero almost immediately after implementing Troy’s WAF rules. Game changer."

Craig CarusoAgency Owner

"Troy literally saved all my sites from an attack. His Cloudflare setup is the reason they survived. I cannot recommend him enough."

Howard SpaethH Grant Designs

"I’m comfortable with most things DNS, but when I needed to implement SPF, DKIM and DMARC records, Troy’s guidance made it straightforward."

Christian van ’t HofBrightsol

Give us a call or text.

Call us directly or submit a ticket and we’ll be on it fast.

757-346-1234

Mon – Fri, 9am – 5pm ET

or submit a ticket anytime

Tickets are always monitored. For emergencies, calling is always the fastest path. Submit a ticket if you’re unsure if we can help.

Submit a Support Ticket

Tell us what’s going on and we’ll get back to you with a plan, usually same business day.

Describe the issue, site, client name, and what’s happening
We review and respond with next steps or a fix timeline
We handle it behind the scenes. Your client never knows

Open a Support Ticket

Confidential. We never contact your clients directly.

Frequently Asked Questions

Common questions about DNS cleanup and zone audits.

How do I know if my client’s DNS zone actually needs cleaning?

Common signs include orphaned records pointing to servers that no longer exist, duplicate MX records, SPF records with too many lookups, old CNAME entries from previous tools or platforms, and mismatched nameserver records. If the DNS history is long or multiple people have edited it over the years, a cleanup is almost always worth doing.

Will a DNS cleanup cause any downtime for my client’s site?

No, if done correctly. We audit first, flag what is safe to remove versus what is uncertain, and make changes carefully. We never delete a record without confirming it is not actively used. Records that look unused but cannot be confirmed are left in place with a note.

What is the difference between DNS cleanup and regular DNS support?

DNS support is fixing a specific problem: a record is wrong, something is not resolving, or a change needs to be made. DNS cleanup is a full audit of the entire zone to find orphaned records, redundant entries, and configuration issues that are not causing a problem yet but could. Cleanup is preventative. Support is reactive.

What if there are records we do not recognize?

We research them. Unknown records often belong to old tools, marketing platforms, or services the client no longer uses. We identify what each record was for, confirm whether it is still needed, and remove it only if we can verify it is safe to do so.

How long does a DNS cleanup session take?

Most cleanups are completed in a single 30 minute session for straightforward zones. Zones with a long history, many subdomains, or records tied to multiple third party services may take up to an hour. We tell you upfront after reviewing the zone how long to expect.

How a DNS cleanup session works

Share DNS access and tell us what services are active on the domainDNS provider login and a list of known active services: hosting, email platform, any third-party tools. The more context you have, the faster we can identify what should stay and what should go.

We audit every record and clean up what should not be thereWe export the full zone, identify every record and what it is for, flag stale entries and conflicts, and remove or correct them. We document every change we make.

We verify all active services are still pointing correctly before closingSite loading confirmed, email flowing, subdomains resolving, third-party services connected. We do not close until every active service is verified working with the cleaned zone.

Pick Your DNS Service

One session flat fee. We get in, fix it, and hand it back clean.

Audit + Cleanup

DNS Cleanup

Full DNS zone audit with safe removal of outdated, duplicate, and orphaned records. Everything is documented and cleaned up without breaking anything that is working.

Full zone audit with findings review
Safe removal of orphaned and duplicate records
MX and email record validation
Nameserver and registrar alignment check
Propagation verification across resolvers
DNS records export when complete

One time flat fee. Covers a single domain. Most cleanups complete in one session.

^$77

Book DNS Cleanup

Recovery

DNS Recovery

Taking over a site with no DNS access, a locked out registrar, or records that were never documented? We dig through historical DNS sources, verify every active service on the domain, and hand you back a complete, accurate record set.

Recovery from historical and passive DNS sources
Verification of active hosting, email, and third-party services
SPF, DKIM, DMARC, and MX verified for reliable email delivery
Exported DNS record set for future reference

Best for registrar lockouts, missing records, and pre-migration audits. Submit a ticket first so we can confirm scope.