Are you feeling overwhelmed by your customer's technical issues?
Before you take a sledgehammer to your computer, take a breath and partner up with us.
We collaborate with Web Designers and Marketers behind the scenes as your white-label partner to make you look like a hero to your customers.
Our Services
Website Headaches
Email Support
Cloudflare Support
Email Migration
Vacation Support
Hosting Support
Be a Hero to your customers.
I run a full scale digital marketing agency and have been using Troy for over 10 years now. Whenever we run into server, email, high level tech or website issues, he is the guy that takes care of it for us. He fully understands all aspects of working on the technical issues that come up in developing and maintaining WordPress websites, hosting & email support. If you are a small business agency or a independent website developer and would prefer to outsource the more technical aspects of the business, he is the right guy.
As our agency grew, so did the support tickets! In order to scale, we needed someone we could rely on to troubleshoot the little issues that come up from day to day. Troy is that someone! He’s helped us handle DNS and firewall issues, random plugin conflicts, migrations, email authentication and more. R5 loves counting Troy as part of the team!
I've been building websites for ten years, and I know what I don't know, so when troubled websites are coming to me that, I cannot redesign how I would like them to do. When we need to do some cleanup, speed up, or optimization, or I have a huge technical issue, and suddenly, it's like the red lights are going on. It feels like you have a timer on your screen and a bomb sitting right next to it. Those moments I just love having Troy in my back pocket. Full Video Review
Troy came highly recommended by a colleague when I needed some help in starting my web design business. He is very knowledgeable when it comes to web hosting and backend development. More importantly though, Troy is always willing to help, communicates very clearly, and will work diligently to solve any issues no matter how great or small. Aside from helping with technical problems, Troy has also offered a great deal of guidance to me as a new business owner.
Troy is an invaluable resource for anyone needing assistance with WordPress or DNS issues. He has successfully resolved numerous problems for several sites and has a wealth of knowledge in managing DNS configurations. In addition to troubleshooting, Troy has also provided expert guidance in optimizing server performance. His reliable support and technical expertise make him highly recommendable for any related needs.
Flexible Plans For Agencies
Support & Training
- Need a quick rundown on something? Book time to go over your issue.
- Up to 1 hour of support
Cloudflare Training
- Personalized Cloudflare setup and training via Zoom, tailored just for you.
- Up to 2 hours.
DMARC & Monitoring
- Protect your domain and ensure your emails reach their destination with our comprehensive DMARC Setup and Monitoring Service.
With our monthly management packages, you’re not just getting a service – you’re gaining a reliable tech partner. Whether it’s routine maintenance, troubleshooting, or updating, we’ve got you covered with limitless technical support. Our focus is on ensuring that your site remains operational, secure, and efficient at all times.
The difference between the plans is the turnaround, emergency response times and how we communicate with your clients.
With Gray Label we work with you via our ticket system to solve issues for you or your clients. With White Label we act as you using your ticket system or email address to communicate with your clients to solve their issues.
Startup Gray Label
We work with your agency directly behind the scenes.
- Unlimited Technical Support
- 72-hour turnaround
- 4 Hour Emergency Response
- 9 AM - 5 PM Support (EST)
- Quarterly Consulting call**
- 100% US Base Support
- 30% Discount***
Startup White Label
We work with your agency and clients directly.
- Unlimited Technical Support
- 48-hour turnaround
- 2 Hour Emergency Response
- 9 AM - 9 PM Support (EST)
- Monthly Consulting call**
- 100% US Base Support
- 40% Discount***
Agency White Label
We work with your agency and clients directly.
- Unlimited Technical Support
- 24-hour turnaround
- 1 Hour Emergency Response
- 24/7 Support
- Monthly Consulting call**
- 100% US Base Support
- 50% Discount***
Frequently Asked Questions
You can submit an unlimited number of tasks. However, we will focus on 1-2 tasks per day, up to 30 minutes to each task during business hours. For emergencies, we will work on them until they are fully resolved.
To maintain affordability, we have some restrictions outlined in our Scope of Services.
Each task is addressed for a maximum of 30 minutes unless it’s an emergency. Emergency tasks are worked on continuously until resolved. Our turnaround time is based on regular business hours, 9-5 M-F.
Our non-emergency task turnaround times vary based on your chosen plan. The Startup plan offers a 72-hour turnaround, the Business plan provides a 48-hour turnaround, and the Business Plus plan guarantees a 24-hour turnaround. If a client has an urgent issue that isn’t classified as an actual emergency, we can expedite the task for an additional $49 fee.
Tasks requiring more than 30 minutes are typically more complex and may incur additional fees. We will notify you of these fees beforehand.
Consulting calls are available upon request and are not scheduled automatically.
We offer a 30%-50% (depending on plan) discount for services not included as long as you remain a customer under one of our plans.
All plans are month to month with a 30 day cancellation notice.