Your clients expect you to fix everything. Now you can.
We provide the technical support that makes Web Designers and Marketers look like heroes to their clients. From DNS headaches to Cloudflare and email glitches, we fix the tech issues so you can focus on what you actually do best.
Before you take a bat to your computer…take a breath and partner up with us.
Our Services
We partner with Web Designers and Marketers behind the scenes to help you look like a hero to your clients.
Cloudflare Support
Email Support
DNS Support
WordPress Support
Email Migration
Hosting Support
Vacation Support
Be a Hero to your customers.
I run a full scale digital marketing agency and have been using Troy for over 10 years now. Whenever we run into server, email, high level tech or website issues, he is the guy that takes care of it for us. He fully understands all aspects of working on the technical issues that come up in developing and maintaining WordPress websites, hosting & email support. If you are a small business agency or a independent website developer and would prefer to outsource the more technical aspects of the business, he is the right guy.
As our agency grew, so did the support tickets! In order to scale, we needed someone we could rely on to troubleshoot the little issues that come up from day to day. Troy is that someone! He’s helped us handle DNS and firewall issues, random plugin conflicts, migrations, email authentication and more. R5 loves counting Troy as part of the team!
I've been building websites for ten years, and I know what I don't know, so when troubled websites are coming to me that, I cannot redesign how I would like them to do. When we need to do some cleanup, speed up, or optimization, or I have a huge technical issue, and suddenly, it's like the red lights are going on. It feels like you have a timer on your screen and a bomb sitting right next to it. Those moments I just love having Troy in my back pocket. Full Video Review
Troy came highly recommended by a colleague when I needed some help in starting my web design business. He is very knowledgeable when it comes to web hosting and backend development. More importantly though, Troy is always willing to help, communicates very clearly, and will work diligently to solve any issues no matter how great or small. Aside from helping with technical problems, Troy has also offered a great deal of guidance to me as a new business owner.
Troy is an invaluable resource for anyone needing assistance with WordPress or DNS issues. He has successfully resolved numerous problems for several sites and has a wealth of knowledge in managing DNS configurations. In addition to troubleshooting, Troy has also provided expert guidance in optimizing server performance. His reliable support and technical expertise make him highly recommendable for any related needs.
Services For Designers & Marketers
My standard troubleshooting rate is $97 per hour. For smaller issues or quick diagnostics, I offer a $57 option that covers up to 30 minutes. I can usually identify the problem in that time and often fix it.
If the issue needs more time, it simply rolls into the hourly rate so you only pay for the total time used.
If you already know your issue is more involved, you can choose the $97 troubleshooting session, which covers up to one hour and is billed in 30 minute increments after that.
Quick Fix
- Perfect for small issues and quick diagnostics. Includes up to 30 minutes of support. If more time is needed, it rolls into the hourly troubleshooting rate.
- Up to 30 minutes of support.
Troubleshooting Session
- Best for larger or unclear issues. Includes up to 1 hour of support. Time is billed in 30 minute increments after the first hour.
- Up to 1 hour of support
Site Migration
- Need to migrate a site to another provider but worried about messing up the DNS or causing downtime? We take care of it for you. Quick. Safe. Stress free.
Cloudflare Setup
Free Plan
- A full Cloudflare setup for new or relaunched websites. Ideal for small business sites websites using the Free or Pro plan. Includes DNS setup, SSL configuration, basic WAF rules, caching, and performance tuning to help ensure a secure and reliable launch.
Cloudflare Setup
Pro Plan
- A full Cloudflare setup for new or relaunched websites. Ideal for small business sites websites using the Free or Pro plan. Includes DNS setup, SSL configuration, basic WAF rules, caching, and performance tuning to help ensure a secure and reliable launch.
Cloudflare Setup
Business Plan
- A full Cloudflare setup for new or relaunched websites. Ideal for small business sites websites using the Free or Pro plan. Includes DNS setup, SSL configuration, basic WAF rules, caching, and performance tuning to help ensure a secure and reliable launch.
DMARC & Monitoring
- Protect your domain and ensure your emails reach their destination with our comprehensive DMARC Setup and Monitoring Service.
Advanced Setup
- A full Cloudflare setup for established websites facing high traffic or security threats. Ideal for Business Plan users, active sites under attack, or organizations needing stronger protection. Includes advanced WAF rules, bot mitigation, rate limiting, and custom security configurations.
Cloudflare Training
- A personalized Cloudflare setup and training session Zoom, built specifically for agencies looking to gain confidence with Cloudflare. The session lasts about 2 hours and includes real-time Q&A, walkthroughs, and foundational best practices to help you get up and running.
Cloudflare Training
- A personalized Cloudflare setup and training session Zoom, built specifically for agencies looking to gain confidence with Cloudflare. The session lasts about 2 hours and includes real-time Q&A, walkthroughs, and foundational best practices to help you get up and running.