White Label WordPress
Support for Web Agencies

A broken WordPress site at the wrong moment can end a client relationship. We troubleshoot plugin conflicts, fatal errors, and performance problems live on a call so you can deliver a fix fast.

Book a Session See what we do ↓

TL;DR

WordPress plugin conflicts, errors, and performance fixes. One focused session to diagnose and resolve the issue with a clear explanation of what was done.

Plugin conflicts identified and resolved
PHP errors and white screens debugged
Core and theme update issues fixed
Performance bottlenecks diagnosed

$77

flat rate per task

Book a Session

Who this is for

Web designers and agencies who manage client WordPress sites and need someone they can call when something breaks.

The site is showing a white screen and admin is inaccessible

Fatal errors and white screens lock you out of WordPress entirely. We get in through hosting or SFTP, identify the cause, and restore access without needing the admin panel.

A plugin update broke the site and you cannot roll it back

Updates that conflict with the theme or another plugin are one of the most common ways WordPress breaks. We identify the conflict, roll back if needed, and make sure the site is stable before we close.

WooCommerce checkout stopped working

A broken checkout is lost revenue by the minute. Payment gateway conflicts, SSL mismatches, and plugin collisions are the usual suspects. We diagnose and fix WooCommerce errors on existing stores fast.

You took over a client site from another developer

Inherited a site with no documentation, outdated plugins, and unknown custom code? We get oriented fast on sites we did not build and work through the problem without needing the original developer.

The site is slow and you need to know why

Slow WordPress sites are usually caused by a bloated plugin stack, missing caching, or unoptimized images. We find the bottleneck and fix it. For sites on Cloudflare, see also: Cloudflare performance optimization.

You manage multiple client sites and need a reliable backup

Agencies with 10, 20, or 50 client sites need someone to call when issues stack up. We work white label so your clients never know we were involved. See also: hosting support and site migrations.

Every WordPress problem has a fix.

From plugin conflicts to the white screen of death, we handle every flavor of WordPress problem so you never have to tell a client to wait.

Plugin Conflict Resolution

We identify which plugin or combination of plugins is causing the issue and resolve it without breaking other functionality.

White Screen of Death

Fatal errors and blank screens diagnosed and fixed, even when you cannot access the admin panel.

WordPress Performance Issues

Slow load times diagnosed and addressed through caching, image optimization, and plugin cleanup.

Locked out of WordPress? We restore admin access without needing hosting panel access.

PHP and Database Errors

PHP version conflicts, deprecated functions, and database connection errors resolved cleanly.

Update Failures

Failed theme or plugin updates that break the site rolled back and handled safely.

Security Issues

Security plugin setup, login protection, and hardening recommendations to reduce your attack surface.

Form and Email Issues

Contact forms not sending, Gravity Forms, WPForms, and CF7 conflicts, and third-party integration failures resolved.

WooCommerce Errors

Checkout failures, payment gateway conflicts, and product display issues on existing WooCommerce stores diagnosed and fixed.

Not sure if this covers your situation?

Submit a request and we will let you know if we can help. Chances are, we can.

Submit a Request

The agencies we work with. Now they’re heroes.

What agency partners say about working with us.

"I run a full scale digital marketing agency and have been using Troy for over 10 years now. Whenever we run into server, email, high level tech or website issues, he is the guy that takes care of it for us."

Jason FillerVision Fillers • Digital Marketing Agency

"As our agency grew, so did the support tickets! Troy has helped us handle DNS and firewall issues, random plugin conflicts, migrations, email authentication and more. R5 loves counting Troy as part of the team!"

Austin ReasonR5 Website Management

"Those moments I just love having Troy in my back pocket. When a client site is on fire and you have a timer ticking, knowing we can call someone who picks up and fixes it is everything."

Yvonne HeimannAsk YVI

"I watched my malicious login attempts drop to zero almost immediately after implementing Troy’s WAF rules. Game changer."

Craig CarusoAgency Owner

"Troy literally saved all my sites from an attack. His Cloudflare setup is the reason they survived. I cannot recommend him enough."

Howard SpaethH Grant Designs

"I’m comfortable with most things DNS, but when I needed to implement SPF, DKIM and DMARC records, Troy’s guidance made it straightforward."

Christian van ’t HofBrightsol

Give us a call or text.

Call us directly or submit a ticket and we’ll be on it fast.

757-346-1234

Mon – Fri, 9am – 5pm ET

or submit a ticket anytime

Tickets are always monitored. For emergencies, calling is always the fastest path. Submit a ticket if you’re unsure if we can help.

Submit a Support Ticket

Tell us what’s going on and we’ll get back to you with a plan, usually same business day.

Describe the issue, site, client name, and what’s happening
We review and respond with next steps or a fix timeline
We handle it behind the scenes. Your client never knows

Open a Support Ticket

Confidential. We never contact your clients directly.

Frequently Asked Questions

Common questions about our WordPress support service.

Can you fix a WordPress site when we cannot access the admin panel?

Yes. We work through the hosting file manager or SFTP to deactivate plugins, repair the database, or restore a backup depending on what caused the lockout. A broken admin panel is not a blocker for us as long as we have hosting access.

Do you work with page builders like Elementor, Divi, or Beaver Builder?

Yes. We work with Elementor, Divi, Beaver Builder, Bricks, and most other page builders. Whether it is a broken layout, a builder that will not load, or an update that wiped your client’s content, we troubleshoot the issue without touching the design work that is already there.

What if a plugin or WordPress core update broke the site?

We roll back the update using the hosting backup or a manual restore, identify what caused the conflict, and either find a compatible version or help you decide whether to replace the plugin. We do not just restore and leave. We make sure the site is stable before closing the session.

Can you help with WooCommerce issues?

Yes. We handle WooCommerce errors including checkout failures, payment gateway conflicts, product display issues, and database errors. We do not build new WooCommerce stores from scratch, but we resolve technical problems on existing ones.

Do you perform WordPress core and plugin updates?

We can. If a client needs updates run safely, we do them in a staging environment where possible, or take a backup first and update one at a time to catch conflicts before they go live. Updates are part of many sessions rather than a standalone service.

How quickly can you respond?

For urgent issues, calling is always the fastest path. We pick up during business hours and can often start a session the same day. Tickets are monitored throughout the day and typically get a response within a few hours. If a site is down, call first.

Do you work on sites you did not build?

Yes, and that is the norm. Most sessions are on client sites we have never seen before. We get oriented quickly, review what is installed, and work through the problem without needing to have built it ourselves.

What do you need to get started?

At minimum, WordPress admin access and hosting access (cPanel, Kinsta, WP Engine dashboard, etc.) or SFTP credentials. For database issues we may also need phpMyAdmin access. The more access you can provide upfront, the faster we can move.

Do you work with managed hosts like WP Engine or Kinsta?

Yes. We work with WP Engine, Kinsta, Flywheel, Cloudways, SiteGround, and other managed hosts regularly. Managed hosts have their own dashboards, caching layers, and restrictions and we know how to work within them without tripping their systems.

How a WordPress session works

Describe the issue and share access Tell us the domain, what is broken, and what you have already tried. Share WordPress admin and hosting access (cPanel, WP Engine, Kinsta, etc.) or SFTP credentials. The more you can share upfront, the faster we move.

We diagnose and fix it live We get into the site, trace the error, and make the fix. We work through hosting file manager, SFTP, or the WordPress admin depending on what the issue needs. You can watch on a screen share or step away while we handle it.

We verify before we close The fix is tested before the session ends. Site loading, forms working, checkout functional, no console errors. We do not close until the issue is confirmed resolved. If we cannot fix it, you pay nothing.

WordPress problems solved in one call.

Most WordPress issues are fixed in a single session. Book now and we will handle it while you watch.

Not sure which to book?

Common issues

White Label WordPressSupport for Web Agencies