White Label Hosting Support
for Web Agencies

Hosting errors are unpredictable and often hit at the worst time. We diagnose server problems, uptime issues, and configuration errors across all major hosting environments so your client gets back online fast.

Book a Session See what we do ↓

TL;DR

Hosting errors, server config, and uptime issues resolved. 500 errors, PHP mismatches, htaccess problems, and slow server response diagnosed in one session.

500 errors and server logs reviewed
PHP version and config issues fixed
htaccess and redirect problems resolved
Hosting control panel issues handled

$77

flat rate per session

Book a Session

Who this is for

Web designers and agencies who manage client sites on shared, managed, or cloud hosting and need server-level help when something goes wrong.

Client’s site is throwing 500 errors and you do not know why

500 errors can come from PHP configuration, a broken .htaccess file, a database connection failure, or an out-of-memory crash. We dig into the server error logs and identify the root cause.

PHP version needs updating but you are not sure how to do it safely

PHP version upgrades can break plugins, themes, and custom code. We test compatibility, make the update, and confirm the site is stable before closing. See also: WordPress support.

File permissions are blocking uploads, plugin installs, or cron jobs

Wrong file and directory permissions are a common hosting configuration problem that breaks specific WordPress features without taking down the whole site. We fix the permissions correctly.

Client moved to a new host and something in the server config is wrong

New hosting environments have different PHP versions, different default configurations, and different caching layers. We identify what the new host needs to match the old site’s requirements.

Hosting provider keeps timing out or is unreachable and you need someone to investigate

Hosting issues that look like site problems are often server resource limits, cron job runaway processes, or database connection pool exhaustion. We investigate and identify whether it is a hosting issue or a site issue.

You manage clients across multiple hosts and need reliable backup support

Agencies running sites on WP Engine, Kinsta, Cloudways, SiteGround, and cPanel simultaneously need someone who knows all of them. We work across every major hosting environment.

Every layer of your hosting stack covered.

From server errors to database failures, we handle the full range of hosting problems so you never have to put a client on hold.

Server Error Diagnosis

500 errors, 502 bad gateways, 503 service unavailable, and other server-level errors identified and resolved.

Uptime and Downtime Investigation

We dig into why a site went down, what triggered it, and how to prevent it from happening again.

PHP Configuration

PHP version conflicts, memory limit errors, and max execution time issues resolved at the server level.

.htaccess and Nginx Rules

Server configuration files fixed or written correctly for redirects, security, and performance.

Database Issues

MySQL connection errors, corrupted tables, and slow query problems diagnosed and fixed.

Managed Hosting Environments

We work directly with WP Engine, Kinsta, Flywheel, Cloudways, RunCloud, and other managed hosts on your behalf.

Shared and VPS Hosting

Support across GoDaddy, SiteGround, Bluehost, Hosting.com, Hostinger, and any cPanel, Plesk, or Enhance Panel environment.

Email on Hosting Servers

SMTP configuration, mail delivery issues, and webmail problems resolved for clients using hosting-based email.

SSL Certificate Errors

Origin certificate installation, renewal failures, and mixed content warnings fixed at the server level.

Not sure if this covers your situation?

Submit a request and we will let you know if we can help. Chances are, we can.

Submit a Request

The agencies we work with. Now they’re heroes.

What agency partners say about working with us.

"I run a full scale digital marketing agency and have been using Troy for over 10 years now. Whenever we run into server, email, high level tech or website issues, he is the guy that takes care of it for us."

Jason FillerVision Fillers • Digital Marketing Agency

"As our agency grew, so did the support tickets! Troy has helped us handle DNS and firewall issues, random plugin conflicts, migrations, email authentication and more. R5 loves counting Troy as part of the team!"

Austin ReasonR5 Website Management

"Those moments I just love having Troy in my back pocket. When a client site is on fire and you have a timer ticking, knowing we can call someone who picks up and fixes it is everything."

Yvonne HeimannAsk YVI

"I watched my malicious login attempts drop to zero almost immediately after implementing Troy’s WAF rules. Game changer."

Craig CarusoAgency Owner

"Troy literally saved all my sites from an attack. His Cloudflare setup is the reason they survived. I cannot recommend him enough."

Howard SpaethH Grant Designs

"I’m comfortable with most things DNS, but when I needed to implement SPF, DKIM and DMARC records, Troy’s guidance made it straightforward."

Christian van ’t HofBrightsol

Give us a call or text.

Call us directly or submit a ticket and we’ll be on it fast.

757-346-1234

Mon – Fri, 9am – 5pm ET

or submit a ticket anytime

Tickets are always monitored. For emergencies, calling is always the fastest path. Submit a ticket if you’re unsure if we can help.

Submit a Support Ticket

Tell us what’s going on and we’ll get back to you with a plan, usually same business day.

Describe the issue, site, client name, and what’s happening
We review and respond with next steps or a fix timeline
We handle it behind the scenes. Your client never knows

Open a Support Ticket

Confidential. We never contact your clients directly.

Frequently Asked Questions

Common questions about our hosting support service.

Which hosting providers do you work with?

We work across managed WordPress hosts like WP Engine, Kinsta, Flywheel, Cloudways, and RunCloud, as well as shared hosting providers like GoDaddy, SiteGround, Bluehost, Hosting.com, and Hostinger. We also support server management panels including cPanel, Plesk, and Enhance Panel. If your client is on a host not listed here, submit a ticket and we will let you know if we can help.

Can you fix a site that is completely down?

Yes. A site that is completely down is one of the most common requests we get. We log into the hosting account, check the error logs, and trace the issue whether it is a server error, a PHP configuration problem, a database failure, or something else. Book the Emergency Support option if it is urgent.

Do you work directly with the hosting company on our behalf?

When needed, yes. We can join a hosting support chat or ticket on your behalf, or walk you through what to say if the host requires account verification from the owner. We have worked through support queues at most major hosts and know how to get to the right team quickly.

What if the issue turns out to be a plugin, not the host?

That happens often. Hosting errors and WordPress errors can look identical from the front end. If we start investigating the hosting side and find the root cause is a plugin conflict or bad WordPress configuration, we keep going and attempt to resolve it. If the issue turns out to be a plugin bug that requires intervention from the plugin developer, we will let you know exactly what the problem is and what needs to happen next. Sessions are not refunded when the root cause is identified as a plugin issue, as the diagnostic and investigative work has been completed.

What is the difference between Hosting Support and Hosting Emergency?

Hosting Support ($77) covers configuration work and investigation where the site is still running. That includes things like PHP settings, redirect rules, cron jobs, file permissions, and server configuration. Hosting Emergency ($127) is for situations where the site is down or end users are actively being impacted. That covers SSL errors, database connection failures, server crashes, and uptime issues. If you are not sure, book Support. If the site is completely down, book Emergency.

How a hosting support session works

Share hosting access cPanel, Kinsta, WP Engine, Cloudways, or SFTP credentials. Tell us what error you are seeing and what changed recently (update, migration, new plugin, hosting plan change).

We diagnose and fix the server issue We review error logs, PHP configuration, file permissions, database connections, and server resource usage to identify the cause. We make the fix directly in the hosting environment.

We verify the site is stable before closing Site loading confirmed, no errors in logs, specific broken functionality tested and working. We do not close until the server configuration is confirmed correct.