White Label Hosting Support
for Web Agencies

Hosting errors are unpredictable and often hit at the worst time. We diagnose server problems, uptime issues, and configuration errors across all major hosting environments so your client gets back online fast.

Book a Session See what we do ↓

Every layer of your hosting stack covered.

From server errors to database failures, we handle the full range of hosting problems so you never have to put a client on hold.

Server Error Diagnosis
500 errors, 502 bad gateways, 503 service unavailable, and other server-level errors identified and resolved.
Uptime and Downtime Investigation
We dig into why a site went down, what triggered it, and how to prevent it from happening again.
PHP Configuration
PHP version conflicts, memory limit errors, and max execution time issues resolved at the server level.
.htaccess and Nginx Rules
Server configuration files fixed or written correctly for redirects, security, and performance.
Database Issues
MySQL connection errors, corrupted tables, and slow query problems diagnosed and fixed.
Managed Hosting Environments
We work directly with WP Engine, Kinsta, Flywheel, Cloudways, RunCloud, and other managed hosts on your behalf.
Shared and VPS Hosting
Support across GoDaddy, SiteGround, Bluehost, Hosting.com, Hostinger, and any cPanel, Plesk, or Enhance Panel environment.
Email on Hosting Servers
SMTP configuration, mail delivery issues, and webmail problems resolved for clients using hosting-based email.
SSL Certificate Errors
Origin certificate installation, renewal failures, and mixed content warnings fixed at the server level.
Not sure if this covers your situation?
Submit a request and we will let you know if we can help. Chances are, we can.
Submit a Request

The agencies we work with. Now they’re heroes.

What agency partners say about working with us.

"I run a full scale digital marketing agency and have been using Troy for over 10 years now. Whenever we run into server, email, high level tech or website issues, he is the guy that takes care of it for us."

Jason FillerVision Fillers • Digital Marketing Agency

"As our agency grew, so did the support tickets! Troy has helped us handle DNS and firewall issues, random plugin conflicts, migrations, email authentication and more. R5 loves counting Troy as part of the team!"

Austin ReasonR5 Website Management

"Those moments I just love having Troy in my back pocket. When a client site is on fire and you have a timer ticking, knowing we can call someone who picks up and fixes it is everything."

Yvonne HeimannAsk YVI

"I watched my malicious login attempts drop to zero almost immediately after implementing Troy’s WAF rules. Game changer."

Craig CarusoAgency Owner

"Troy literally saved all my sites from an attack. His Cloudflare setup is the reason they survived. I cannot recommend him enough."

Howard SpaethH Grant Designs

"I’m comfortable with most things DNS, but when I needed to implement SPF, DKIM and DMARC records, Troy’s guidance made it straightforward."

Christian van ’t HofBrightsol

Give us a call or text.

Call us directly or submit a ticket and we’ll be on it fast.

757-346-1234
Mon – Fri, 9am – 5pm ET
or submit a ticket anytime

Tickets are always monitored. For emergencies, calling is always the fastest path. Submit a ticket if you’re unsure if we can help.

Submit a Support Ticket

Tell us what’s going on and we’ll get back to you with a plan, usually same business day.

  • Describe the issue, site, client name, and what’s happening
  • We review and respond with next steps or a fix timeline
  • We handle it behind the scenes. Your client never knows
Open a Support Ticket

Confidential. We never contact your clients directly.

Frequently Asked Questions

Common questions about our hosting support service.

Which hosting providers do you work with?
We work across managed WordPress hosts like WP Engine, Kinsta, Flywheel, Cloudways, and RunCloud, as well as shared hosting providers like GoDaddy, SiteGround, Bluehost, Hosting.com, and Hostinger. We also support server management panels including cPanel, Plesk, and Enhance Panel. If your client is on a host not listed here, submit a ticket and we will let you know if we can help.
Can you fix a site that is completely down?
Yes. A site that is completely down is one of the most common requests we get. We log into the hosting account, check the error logs, and trace the issue whether it is a server error, a PHP configuration problem, a database failure, or something else. Book the Emergency Support option if it is urgent.
Do you work directly with the hosting company on our behalf?
When needed, yes. We can join a hosting support chat or ticket on your behalf, or walk you through what to say if the host requires account verification from the owner. We have worked through support queues at most major hosts and know how to get to the right team quickly.
What if the issue turns out to be a plugin, not the host?
That happens often. Hosting errors and WordPress errors can look identical from the front end. If we start investigating the hosting side and find the root cause is a plugin conflict or bad WordPress configuration, we keep going and attempt to resolve it. If the issue turns out to be a plugin bug that requires intervention from the plugin developer, we will let you know exactly what the problem is and what needs to happen next. Sessions are not refunded when the root cause is identified as a plugin issue, as the diagnostic and investigative work has been completed.
What is the difference between Hosting Support and Hosting Emergency?
Hosting Support ($97) covers configuration work and investigation where the site is still running. That includes things like PHP settings, redirect rules, cron jobs, file permissions, and server configuration. Hosting Emergency ($127) is for situations where the site is down or end users are actively being impacted. That covers SSL errors, database connection failures, server crashes, and uptime issues. If you are not sure, book Support. If the site is completely down, book Emergency.

Server down? We will get it back up.

Hosting problems are stressful and urgent. Book a session and we will start diagnosing in minutes.

Not sure which to book?
Common issues
Support
Hosting Support

Deeper hosting issues that need investigation and hands-on work inside the server or hosting control panel.

  • PHP version and compatibility issues
  • .htaccess and Nginx rule fixes
  • File permission and ownership fixes
  • Managed host coordination
  • Shared and VPS hosting configuration
  • PHP settings (upload size, execution time)
  • Email sending from server (SMTP)
  • Cron job issues

Per session, flat rate. Most issues resolved in a single session.

$97
Book a Session
Emergency
Hosting Emergency

Site is down, database is crashed, or a critical server failure is affecting your client right now. We prioritize these and move fast.

  • Everything in Hosting Support
  • SSL certificate errors
  • Site completely down
  • Database connection errors and crashes
  • Critical server failures
  • Priority response
  • Restore from backup coordination
  • Same-day turnaround

Submit a ticket first so we can confirm scope before the session.

$127
Book a Session
100% money back if we cannot fix it
Not sure what you need? Book a free 20-min discovery call
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