Take a Real Vacation.
We Cover Your Clients.

You built a business that depends on you being available. That is exhausting. We step in as your behind the scenes tech team while you travel so your clients get fast help and never know you are away.

Get a Quote See what we do ↓

TL;DR

White label agency coverage while you are away. Client requests handled, tickets responded to, and urgent issues escalated under your brand.

Client-facing responses under your brand
Urgent issues flagged and escalated
Coverage scoped to your specific services
Flexible duration from a few days to weeks

Priced per engagement

Get a Quote

Who this is for

Solo web designers and small agencies who want to take real time off without worrying about what is happening with client sites while they are away.

You have a vacation planned but are afraid of what might break while you are gone

Something always breaks at the worst time. Having someone who can jump in with full context on your clients means you can actually disconnect instead of checking your phone every hour.

A client has a big launch or event during your planned time off

A launch during your vacation is the highest-risk scenario. We are on standby to handle any technical issues that come up around the go-live window so the event goes smoothly.

You have been working without real time off because there is no backup plan

Not being able to take a vacation is a business sustainability problem. We provide the coverage layer that makes a real break possible without abandoning your clients.

You want to go away and not be the one answering Slack messages from clients

Client-facing coverage means your clients get a response quickly. We handle the technical issues that come through so you are not the bottleneck even when you are on a beach.

You are a solo freelancer with no internal support coverage

Solo operators have no one to hand off to. We act as your behind-the-scenes tech team for the coverage period so your clients experience no gap in service. See also: WordPress support.

You have covered for yourself on vacation before and it ruined the trip

Checking in on client sites from vacation is not a vacation. We take the responsibility fully off your plate so you can actually be present where you are. See also: hosting support.

What we handle while you are out.

We cover the full range of tech emergencies your clients might throw at you. You enjoy your trip. We handle everything else.

Cloudflare Issues

WAF blocks, SSL errors, DNS problems, and performance issues handled on your behalf.

Email Problems

Deliverability issues, sending failures, SPF and DKIM errors resolved so your clients keep communicating.

WordPress Emergencies

Plugin conflicts, white screens, and broken updates fixed fast without involving you.

DNS and Domain Issues

Records, propagation problems, and pointing issues resolved while you are gone.

Hosting Errors

Server errors, downtime, and configuration issues addressed with your clients’ hosts.

Client Communication

We handle everything white label. Your clients reach out to your existing channels and we respond as your team.

Not sure if this covers your situation?

Submit a request and we will let you know if we can help. Chances are, we can.

Submit a Request

The agencies we work with. Now they’re heroes.

What agency partners say about working with us.

"I run a full scale digital marketing agency and have been using Troy for over 10 years now. Whenever we run into server, email, high level tech or website issues, he is the guy that takes care of it for us."

Jason FillerVision Fillers • Digital Marketing Agency

"As our agency grew, so did the support tickets! Troy has helped us handle DNS and firewall issues, random plugin conflicts, migrations, email authentication and more. R5 loves counting Troy as part of the team!"

Austin ReasonR5 Website Management

"Those moments I just love having Troy in my back pocket. When a client site is on fire and you have a timer ticking, knowing we can call someone who picks up and fixes it is everything."

Yvonne HeimannAsk YVI

"I watched my malicious login attempts drop to zero almost immediately after implementing Troy’s WAF rules. Game changer."

Craig CarusoAgency Owner

"Troy literally saved all my sites from an attack. His Cloudflare setup is the reason they survived. I cannot recommend him enough."

Howard SpaethH Grant Designs

"I’m comfortable with most things DNS, but when I needed to implement SPF, DKIM and DMARC records, Troy’s guidance made it straightforward."

Christian van ’t HofBrightsol

Give us a call or text.

Call us directly or submit a ticket and we’ll be on it fast.

757-346-1234

Mon – Fri, 9am – 5pm ET

or submit a ticket anytime

Tickets are always monitored. For emergencies, calling is always the fastest path. Submit a ticket if you’re unsure if we can help.

Submit a Support Ticket

Tell us what’s going on and we’ll get back to you with a plan, usually same business day.

Describe the issue, site, client name, and what’s happening
We review and respond with next steps or a fix timeline
We handle it behind the scenes. Your client never knows

Open a Support Ticket

Confidential. We never contact your clients directly.

Frequently Asked Questions

Common questions about our white label vacation coverage service.

How do I brief you before I leave?

We ask for a short handoff document: your client list, the types of issues each client is likely to run into, any ongoing situations we should know about, and access to the tools and accounts we might need. We review it before your trip starts so we are not learning on the fly when something comes in.

Will my clients know they are working with someone other than me?

No. We work white label. Your clients contact you through your normal support channels and we respond as your team. We never introduce ourselves by our own name or company. As far as your clients are concerned, it is still your team handling things.

What happens if a major issue comes up that is outside the normal scope?

We handle what we can and communicate clearly about anything that falls outside our scope. If something needs your direct input or a decision only you can make, we reach out to you rather than guessing. For anything urgent, we stabilize the situation first and fill you in.

How do I get updates on what happened while I was away?

We document every issue we handle during your coverage period and give you a full summary when you return. You will know exactly what came in, what we did, and whether anything needs a follow-up from you. Nothing gets buried or forgotten.

How is pricing determined for vacation coverage?

Pricing depends on the length of coverage, the number of clients, and the expected volume of support. Submit a request before your trip with those details and we will put together a quote. Most single-week coverages for a small client list are straightforward to scope.

How a vacation coverage works

Submit your coverage request and share client detailsTell us your dates, how many client sites are involved, what types of issues typically come up, and what access we need. We review everything before you leave so we are ready to go.

We cover your clients while you are awayWe handle technical issues as they come up, white label under your brand. Your clients reach out as normal and get fast responses. You get to actually disconnect.

You get a summary when you returnA clear report of anything that came up and how it was handled. Your clients never knew you were away, and you come back to a clean inbox and stable sites.

Going somewhere? Let us hold it down.

Your clients deserve coverage even when you need a break. Set up white label support before your trip.

Coverage

Vacation Coverage

We step in as your on-call tech team while you are out. Your clients get real support and you get a real vacation without emergency texts.

Full white label coverage while you are away
Cloudflare, WordPress, email, DNS, and hosting handled
We respond as your team through your own channels
Full summary of everything handled when you return
Priced based on coverage length and client volume

Custom quote based on duration and coverage needed.

Get a Custom Quote

100% money back if we cannot fix it

Not sure what you need? Submit a ticket, chat with us, or book a session.

Take a Real Vacation.We Cover Your Clients.