Your client’s site just broke.
We’ll fix it today.

Behind-the-scenes tech support for web agencies. When something goes down and your client is calling, we jump on Zoom and work until it is resolved.

Book Emergency Session $197See what we fix ↓
TL;DR
Same-day emergency support for broken client sites and urgent tech issues. One focused hour to diagnose and resolve whatever is broken so the client is back online fast.
  • Same-day booking, no waitlist
  • Any tech stack diagnosed and fixed
  • Clear explanation of root cause provided
  • Follow-up steps outlined before session ends
$197
flat rate per session
Book a Session

Who this is for

Web designers and agencies with a client emergency right now: site down, email down, or something that cannot wait until tomorrow.

Client’s site went completely down and you can’t reach your host
Database crash, server failure, or a hosting outage that the host is not acknowledging. We investigate from the outside, work with what access is available, and identify whether it is a hosting issue or something fixable on our end.
Email is down for an active business and they are losing orders
Email downtime for a business means lost deals and delayed responses. We get into the DNS and email platform immediately to identify the cause and restore delivery.
A site was compromised or defaced and you need immediate response
Compromised WordPress sites or defaced pages need to be taken offline, cleaned, and hardened before going back live. We triage the situation and get the site secured. See also: WordPress support.
Cloudflare is blocking all traffic and the site is unreachable
An overly aggressive WAF rule, a misconfigured Under Attack mode, or an accidental IP block can take down a site through Cloudflare. We get into the dashboard and restore access. See also: Cloudflare support.
A database crashed and WordPress will not load at all
Database connection errors, crashed tables, and corrupted databases all show as a blank page or fatal error. We get into the hosting environment and repair or restore the database.
You have a client on the phone right now and need someone immediately
Call us at 757-346-1234. If we are available we will pick up. If not, leave a voicemail and submit a ticket simultaneously. For emergencies, calling is always faster than a ticket alone.

If it broke, we handle it.

These are the most common emergencies we resolve.

Site completely down
500 errors, blank screens, database failures. We diagnose fast and restore access.
Cloudflare blocking everything
Misconfigured WAF rules locking out real visitors. Fixed immediately.
Email stopped working
Sudden delivery failures, rejected mail, or a silent mailbox. We find the cause.
DNS broken after a change
Someone edited a record and now nothing resolves. We trace it and fix the records.
WordPress crashed after update
Plugin or core update broke the site. We roll back, resolve conflicts, and restore.
SSL certificate errors
HTTPS showing broken or untrusted. We get the cert working and the site back to green.
Don’t see your issue?
Submit a request and we will let you know if we can handle it. Chances are, we can.
Submit a Request

The agencies we work with. Now they’re heroes.

What agency partners say about working with us.

"I run a full scale digital marketing agency and have been using Troy for over 10 years now. Whenever we run into server, email, high level tech or website issues, he is the guy that takes care of it for us."

Jason FillerVision Fillers • Digital Marketing Agency

"As our agency grew, so did the support tickets! Troy has helped us handle DNS and firewall issues, random plugin conflicts, migrations, email authentication and more. R5 loves counting Troy as part of the team!"

Austin ReasonR5 Website Management

"Those moments I just love having Troy in my back pocket. When a client site is on fire and you have a timer ticking, knowing we can call someone who picks up and fixes it is everything."

Yvonne HeimannAsk YVI

"I watched my malicious login attempts drop to zero almost immediately after implementing Troy’s WAF rules. Game changer."

Craig CarusoAgency Owner

"Troy literally saved all my sites from an attack. His Cloudflare setup is the reason they survived. I cannot recommend him enough."

Howard SpaethH Grant Designs

"I’m comfortable with most things DNS, but when I needed to implement SPF, DKIM and DMARC records, Troy’s guidance made it straightforward."

Christian van ’t HofBrightsol

Give us a call or text.

Call us directly or submit a ticket and we’ll be on it fast.

757-346-1234
Mon – Fri, 9am – 5pm ET
or submit a ticket anytime

Tickets are always monitored. For emergencies, calling is always the fastest path. Submit a ticket if you’re unsure if we can help.

Submit an Emergency Request

Tell us what’s broken and we’ll be on it fast. For the fastest response, call 757-346-1234.

  • Describe what’s broken, when it started, and the last change made
  • We respond fast with next steps and a fix timeline
  • We handle it behind the scenes. Your client never knows
Open an Emergency Request

Confidential. We never contact your clients directly.

Frequently Asked Questions

Everything you need to know before booking.

Will you work directly with my clients?
Only if you want us to. We are a white label partner, so by default everything goes through you. You stay the face of the business and we work in the background.
What if the issue is not resolved in the session?
If we cannot fix the problem, we will issue a full refund. No hassle, no questions asked. We will also give you a clear explanation of what is happening and point you toward the right next step.
How quickly can I book a session?
Standard sessions can usually be booked within 24 to 48 hours. If you need help sooner, the Emergency Support option lets you book as close as 2 hours in advance during normal business hours.
What kinds of issues do you handle?
Cloudflare setup and troubleshooting, DNS records and domain issues, SSL certificates, email authentication (SPF, DKIM, DMARC), WordPress errors and plugin conflicts, site migrations, and hosting issues. Not sure if your issue is in scope? Submit a request and we will tell you.
Do you sign NDAs?
Yes. If your agency requires an NDA before working together, we are happy to sign one. Just reach out before booking and we will get that sorted first.

Note that an NDA cannot double as a non-compete agreement. Because we provide Cloudflare, WordPress, DNS, and web support to many agencies and freelancers at once, we cannot agree to any restriction on working with other clients in the same space.
Can I set up ongoing support for my business?
Many agencies book us on a per-session basis as issues come up. Several have been partnering with us for years. If you want something more structured, reach out and we can talk through options.

How a emergency session works

Call us at 757-346-1234For emergencies, calling is always faster than submitting a ticket. If we pick up, we start immediately. If not, call and submit a ticket simultaneously and we will respond as fast as possible.
We get in and start working immediatelyShare whatever access you have: hosting, Cloudflare, WordPress admin. We get oriented fast on sites we have never seen and start diagnosing while you watch or step away.
We stay until the site or service is restored and stableWe do not close an emergency session until the site is live, email is flowing, or the immediate crisis is resolved. We leave with a stable site and a clear explanation of what happened.

Do not leave your client hanging.

Book a session right now and your client never has to know there was a problem.

Emergency
Emergency Support Session

One hour live Zoom session. We jump on, diagnose fast, and work until the site is back up and your client is none the wiser.

  • 1-hour live Zoom session
  • Cloudflare, DNS, email, WordPress, and SSL covered
  • We stay until it is fully resolved
  • White label. Your client never knows
  • Book as close as 2 hours in advance

Flat rate per session. Available during business hours.

$197
Book Emergency Session
100% money back if we cannot fix it
Not sure what you need? Submit a ticket, chat with us, or book a session.
Have a question?
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