On Call Technology Support Plans

Someone they trust,
on call every month.

A set number of support requests per month covering DNS, email, Cloudflare, WordPress, SSL, and more. White label. Your clients never know we exist.

See the PlansHow it works ↓
TL;DR
On call tech support for agencies and freelancers who deal with client infrastructure problems regularly. A set number of support requests per month, any service type, at a lower per-session rate than booking individually. Month to month. Cancel anytime with 30 days notice.
  • Flat monthly sessions, any service in scope
  • DNS, email, Cloudflare, WordPress, SSL, and more
  • White label always. Your clients never see our name
  • Month to month. Cancel anytime with 30 days notice
$297
per month, starting
See the Plans

Who this is for

Agencies and freelancers who deal with client tech problems often enough that paying per session has become a recurring line item.

You manage multiple client sites and something breaks every week
DNS issues, email deliverability problems, WordPress errors, SSL warnings. The problems are small but they add up. A monthly plan means you stop paying per problem and start budgeting a flat monthly rate.
You want a technical backstop without hiring a full-time tech person
A full-time employee who handles DNS, email, Cloudflare, and WordPress costs $60,000 a year or more. A monthly plan gives you access to that expertise for a fraction of the cost, only when you need it.
You have clients who expect fast turnaround when things go wrong
Monthly plan members go to the front of the queue. When a client calls with a broken site, you are not waiting in line behind new customers. You submit a request and we start on it.
You want to offer tech support as part of your agency without doing it yourself
White label means everything comes from you. Your clients think you handled it. We are invisible. This is how agencies expand what they can offer without expanding their team.
You are tired of scrambling to find help every time something technical breaks
Instead of searching for someone each time, you have one person who already knows your setup, your clients, and how you work. Submit a ticket and move on.
You book four or more support sessions a month regularly
A monthly plan costs less per session than booking individually. If you are already spending $300 or more a month on sessions, a plan pays for itself and locks in a lower per-session rate.

Everything in scope is covered.

All standard services are included in every plan. No extra charges per service type.

DNS and domain issues
Record fixes, zone audits, propagation troubleshooting, domain transfers, and nameserver changes.
Email deliverability and authentication
SPF, DKIM, DMARC setup and fixes. Emails going to spam, bouncing, or getting rejected.
Cloudflare setup and troubleshooting
New domain setup, WAF rules, SSL configuration, caching, performance tuning, and attack mitigation.
WordPress support
Plugin conflicts, white screens, WooCommerce issues, database problems, and login recovery.
SSL and HTTPS errors
Mixed content warnings, certificate renewal failures, and Cloudflare SSL conflicts.
Hosting, Google Workspace, and Microsoft 365
Server errors, cPanel issues, admin console problems, user lockouts, and domain changes.
Email migration (one mailbox per month)
One mailbox migration included per month. Moving a client to Google Workspace or Microsoft 365 counts as one session. Additional mailboxes are quoted separately.
Not sure if your issue is covered?
See the full scope of services or submit a ticket and we will let you know.
Submit a Ticket

The agencies we work with. Now they’re heroes.

What agency partners say about working with us.

"I run a full scale digital marketing agency and have been using Troy for over 10 years now. Whenever we run into server, email, high level tech or website issues, he is the guy that takes care of it for us."

Jason FillerVision Fillers • Digital Marketing Agency

"As our agency grew, so did the support tickets! Troy has helped us handle DNS and firewall issues, random plugin conflicts, migrations, email authentication and more. R5 loves counting Troy as part of the team!"

Austin ReasonR5 Website Management

"Those moments I just love having Troy in my back pocket. When a client site is on fire and you have a timer ticking, knowing we can call someone who picks up and fixes it is everything."

Yvonne HeimannAsk YVI

"I watched my malicious login attempts drop to zero almost immediately after implementing Troy’s WAF rules. Game changer."

Craig CarusoAgency Owner

"Troy literally saved all my sites from an attack. His Cloudflare setup is the reason they survived. I cannot recommend him enough."

Howard SpaethH Grant Designs

"I’m comfortable with most things DNS, but when I needed to implement SPF, DKIM and DMARC records, Troy’s guidance made it straightforward."

Christian van ’t HofBrightsol

How a monthly plan works

Pick a plan and sign upChoose the plan that fits your volume. We send you a simple agreement, set up your account, and you are ready to submit requests. Month to month, cancel anytime with 30 days notice.
Book a session whenever something comes upSubmit a ticket or book directly. Monthly plan members go to the front of the queue ahead of per-session clients. Describe the issue, share the access we need, and we get started within your plan’s turnaround window.
We handle it. Your client never knows.Everything is white label. We work in the background, fix the issue, and report back to you. You tell your client it is handled. They think you did it. That is exactly how it should work.

On Call Technology Support Plans

All plans include white label delivery and priority booking over per-session clients. Month to month, cancel anytime with 30 days notice. Support requests do not roll over. Extra requests billed at your plan's per-session rate.

Freelancer
Freelancer Plan

For solo designers and freelancers who need someone they trust on call every month without the cost of a full-time tech person.

  • 4 support requests per month ($74.25 each)
  • Any service type, any mix
  • 72-hour turnaround
  • One same-day emergency per month (counts as a request)
  • Email migration up to 1 mailbox (counts as a request)

Examples: Fix email deliverability, update DNS records, troubleshoot a WordPress error, resolve an SSL issue, set up SPF/DKIM/DMARC.

Does not include: Full site migrations, large projects, or website rebuilds.

Month to month. Cancel anytime with 30 days notice. Requests do not roll over. Extra requests at $74.25 each.

$297
/mo
Get Started
Agency
Agency Plan

For agencies with regular client tech needs. Faster turnaround, SLA-backed delivery, and same-day emergency support when clients cannot wait.

  • 10 support requests per month ($59.70 each)
  • Any service type, any mix
  • 48-hour turnaround, SLA included
  • Same-day emergency support (counts as a request)
  • Email migrations up to 3 mailboxes (counts as a request)

Examples: Move a mailbox to Google Workspace, set up Cloudflare on a new domain, configure WAF rules, fix DMARC enforcement, resolve a WordPress conflict.

Does not include: Full site migrations, large projects, or website rebuilds.

Month to month. Cancel anytime with 30 days notice. Requests do not roll over. Extra requests at $59.70 each.

$597
/mo
Get Started
Agency Pro
Agency Pro Plan

For high-volume agencies where client tech problems cannot wait. The highest request count, fastest turnaround, and SLA-backed delivery on every issue.

  • 20 support requests per month ($49.85 each)
  • Any service type, any mix
  • 24-hour turnaround, SLA included
  • Same-day emergency support (counts as a request)
  • Email migrations up to 5 mailboxes (counts as a request)

Examples: Migrate multiple mailboxes, set up Cloudflare Access, handle recurring client infrastructure issues, onboard new client domains, coordinate vendor fixes.

Does not include: Full website rebuilds or ongoing development work.

Month to month. Cancel anytime with 30 days notice. Requests do not roll over. Extra requests at $49.85 each.

$997
/mo
Get Started
Not sure which plan fits? Reach out and we will figure it out together.

What you can use a session for

Any service in our standard scope counts as one session. One problem, handled start to finish.

DNS and Domains
  • DNS record fix or audit
  • Domain transfer
  • Nameserver change
  • Propagation troubleshooting
Email
  • SPF, DKIM, or DMARC setup
  • DMARC enforcement
  • Email deliverability fix
  • Email migration (mailbox limits apply by plan)
  • Google Workspace or Microsoft 365 issues
Cloudflare
  • New domain setup
  • WAF rules and firewall
  • SSL configuration
  • Caching and performance tuning
  • Attack mitigation
  • Cloudflare Access setup
WordPress
  • Plugin conflict or white screen
  • WooCommerce issue
  • Database problem
  • Login recovery
  • Hacked site cleanup
SSL and Hosting
  • SSL error or HTTPS redirect fix
  • Mixed content warnings
  • Certificate renewal failure
  • Server errors and cPanel issues
  • User lockouts
Other
  • Site migration
  • Content Security Policy setup
  • General troubleshooting
Not sure if your issue is covered?
See the full scope of services or submit a ticket and we will let you know.
Submit a Ticket

Frequently Asked Questions

Everything you need to know before signing up.

What counts as a session?
One issue or task handled start to finish. DNS fix, email deliverability, Cloudflare setup, WordPress error, SSL issue, site migration, DMARC, Google Workspace, Microsoft 365 — one problem resolved equals one session used. Sessions can be live Zoom, a call, or a ticket handled async.
How do I book a session?
Submit a ticket or book directly. Monthly plan members go to the front of the queue ahead of per-session clients. Your turnaround window depends on your plan.
What is the booking turnaround?
Freelancer: issues resolved within 72 hours. Agency: issues resolved within 48 hours, backed by SLA. Agency Pro: issues resolved within 24 hours, backed by SLA. Emergency requests on Agency and Agency Pro are handled same day and count as a session.
What does the SLA cover on Agency and Agency Pro?
Agency and Agency Pro plans include a service level agreement. Agency: your issue is resolved within 48 hours of submission. Agency Pro: your issue is resolved within 24 hours of submission. We do not send you status updates along the way. We fix it and let you know when it is done.
How does emergency support work?
Agency and Agency Pro members can flag any request as an emergency and it gets handled the same day. Freelancer members get one emergency session per month. All emergency requests count as one of your monthly sessions. There is no extra charge on top of your plan.
Can I use this for my clients?
Yes. Everything is white label. We work behind the scenes. Your clients never know we exist. You can mark up the service or absorb it into your retainer. That is your business decision, not ours.
How do I cancel?
Just let us know with 30 days notice and your plan ends at the close of that billing period. No runaround, no retention calls.
What if I need more sessions than my plan includes?
Extra sessions are billed at your plan's per-session rate. Freelancer extras are $74.25 per session. Agency extras are $59.70 per session. Agency Pro extras are $49.85 per session. You are never locked out when you need more help, just billed at cost.
Does the plan include email migrations?
Yes. One mailbox migration per month is included as a session. If a client is moving to Google Workspace or Microsoft 365, that counts as one session used. If you need to migrate additional mailboxes in the same month, those are quoted separately based on the scope.
Do you sign NDAs?
Yes. If your agency requires an NDA before working together, we are happy to sign one. Just reach out before signing up and we will get that sorted first. Note that an NDA cannot double as a non-compete.

Ready to get started?

Reach out and we will get you set up. Usually same business day.

757-346-1234
Mon through Fri, 9am to 5pm ET
or send us a message

Tell us which plan you are interested in and a bit about your agency. We will follow up to get the agreement signed and your account set up.

Not ready to sign up yet?

No problem. Book a single session and see how we work first. Most agencies that try one session end up coming back regularly.

  • Book a standard support session for $77
  • We fix the problem and you see how it works
  • If you like it, ask about a monthly plan
Book a Single Session

Confidential. We never contact your clients directly.

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