Technical Questions?
Ask Someone Who Knows.

A monthly advisory plan for web designers and marketers. Message or call with any technical question and get a straight answer you can pass to your client. Need hands on work? That is booked separately at the normal session rate.

See the PlansWhat you can ask ↓
TL;DR
A tech advisor on call for your agency. Pay monthly, ask whenever something technical comes up, and book paid sessions only when you need something done.
  • Email and chat on every plan
  • Phone and text on Advisor Plus
  • Hands on work billed at $77 per session
  • Month to month, cancel with 30 days notice
$97
per month, Advisor plan
See the Plans

Who this is for

Web designers and marketers who handle their clients’ sites and want an expert to ask before something goes wrong.

A client asks a technical question you cannot answer
You do not want to guess in front of a client. Message us the question, and you get a clear answer you can pass along as your own.
You want a second opinion before you quote or commit
Reviewing a host, a migration plan or a proposal before you send it. We tell you what is realistic, what is missing and what to watch for.
You are about to change DNS or nameservers and want it checked first
One wrong record can take down a client’s email or site. Ask before you touch anything and avoid the cleanup afterward.
A vendor or host gave you an answer that does not sound right
Support tickets that go in circles. We read the reply, tell you if it holds up, and give you the exact wording to push back.
You know most of it and need a sounding board
You can handle the work. You just want someone to confirm your approach before you spend an afternoon on it.
You are not sure if something is worth fixing
Is that warning serious or noise? We tell you what matters now, what can wait, and what a fix would cost.

Ask about anything technical.

If it involves a client’s domain, site, email or hosting, you can ask. These are the questions we hear most.

DNS and Domains
Records, nameservers, transfers and propagation. Ask what to change, what will break, and what order to do it in.
Email Deliverability
SPF, DKIM and DMARC questions, spam folder problems, and what a bounce message is really telling you.
Cloudflare
SSL modes, WAF rules, caching and redirects. Ask how a setting works before you change it on a live site.
WordPress and Hosting
Slow sites, plugin conflicts, server errors and choosing a host. Get a recommendation and the reasoning behind it.
Google Workspace and Microsoft 365
Admin console questions, migrations, domain changes and lockouts. Know the steps before you start.
Planning and Quotes
Scoping a migration, pricing a project or reviewing a proposal. Get a technical sanity check before it goes to the client.

The agencies we work with. Now they’re heroes.

What agency partners say about working with us.

"I run a full scale digital marketing agency and have been using Troy for over 10 years now. Whenever we run into server, email, high level tech or website issues, he is the guy that takes care of it for us."

Jason FillerVision Fillers • Digital Marketing Agency

"As our agency grew, so did the support tickets! Troy has helped us handle DNS and firewall issues, random plugin conflicts, migrations, email authentication and more. R5 loves counting Troy as part of the team!"

Austin ReasonR5 Website Management

"Those moments I just love having Troy in my back pocket. When a client site is on fire and you have a timer ticking, knowing we can call someone who picks up and fixes it is everything."

Yvonne HeimannAsk YVI

"I watched my malicious login attempts drop to zero almost immediately after implementing Troy’s WAF rules. Game changer."

Craig CarusoAgency Owner

"Troy literally saved all my sites from an attack. His Cloudflare setup is the reason they survived. I cannot recommend him enough."

Howard SpaethH Grant Designs

"I’m comfortable with most things DNS, but when I needed to implement SPF, DKIM and DMARC records, Troy’s guidance made it straightforward."

Christian van ’t HofBrightsol

Give us a call or text.

Call us directly or submit a ticket and we’ll be on it fast.

757-346-1234
Mon – Fri, 9am – 5pm ET
or submit a ticket anytime

Tickets are always monitored. For emergencies, calling is always the fastest path. Submit a ticket if you’re unsure if we can help.

Submit a Support Ticket

Tell us what’s going on and we’ll get back to you with a plan, usually same business day.

  • Describe the issue, site, client name, and what’s happening
  • We review and respond with next steps or a fix timeline
  • We handle it behind the scenes. Your client never knows
Open a Support Ticket

Confidential. We never contact your clients directly.

Frequently Asked Questions

Common questions about the advisory plans.

What counts as a question?
Anything technical about your clients' sites, domains, email, hosting or Cloudflare setups that can be answered with advice. If the answer is a short explanation, a recommendation or a second opinion, it is a question. If it needs someone to log in and change something, it is hands on work.
Do you do the work too?
Yes, but it is billed separately. Hands on work is a normal paid session at $77, and advisory members book ahead of everyone else. Emergency support is $147. Advisory itself is advice only, so nothing gets changed on a client site unless you book the work.
How fast do you reply?
Both plans get a reply the same business day, Monday to Friday during business hours. Advisor Plus questions go to the front of the line and can also come in by phone or text. For a site that is down right now, use Emergency Support instead.
Can I call if something is on fire?
Advisor Plus includes phone and text during business hours, but advisory is not an emergency line. If a client site is down or under attack, submit an emergency ticket and it is handled as a paid emergency session.
Do you talk to my clients?
No. Everything comes through you, white label, so your clients think you handled it. You get answers you can pass along, written clearly enough to forward as they are.
Can I cancel any time?
Yes. Plans run month to month and you can cancel with 30 days notice. There is no contract and no setup fee.

How advisory works

Pick a plan and sign upChoose Advisor or Advisor Plus. We send a simple agreement and set up your monthly billing. Month to month, cancel with 30 days notice.
Ask whenever something comes upSend your question by email or chat. Advisor Plus members can also call or text. Include the domain and what you are trying to do.
Get a straight answerYou get a clear answer you can pass to your client. If the answer is that something needs to be done, we quote it and book it as a session.

Simple monthly pricing. Pick what fits.

Flat monthly fee for advice. Hands on work is booked separately, only when you need it.

Questions
Advisor

Email and chat access to a technical advisor. Ask what you need, get a straight answer the same business day.

  • Email and chat questions answered
  • Reply the same business day
  • Up to 10 questions a month
  • Plain English written answers
  • Priority booking for paid sessions

Per month. Month to month, cancel with 30 days notice.

$97
Start Advisor
Most Popular
Advisor Plus

Everything in Advisor, plus phone and text, priority replies and a monthly call to go over what is coming up.

  • Everything in Advisor
  • Phone and text during business hours
  • Priority replies ahead of Advisor
  • Up to 25 questions a month
  • A 30 minute call every month

Per month. Month to month, cancel with 30 days notice.

$197
Start Advisor Plus
Hands On Work
Need Something Done?

Advisory covers advice only. When a question turns into a task, book a normal session and we do it for you.

  • Sessions are $77 flat rate
  • Emergency support is $147
  • Advisory members book first

Not sure which one you need? Submit a ticket and we will tell you.

See All Services
Have a question?
100% human. 0% robot. Results may vary. 😄