Clients Call You About IT.
Now You Have Backup.

Outlook not working, Chrome acting up, locked out of Microsoft 365. Your clients bring you IT problems that have nothing to do with their website. We fix them behind the scenes so you stay the expert.

Book a SessionSee what we fix ↓

Remote IT issues, handled for your clients.

Software, accounts, and email client problems we fix remotely without touching hardware.

Outlook Not Working
Password prompts on loop, emails not sending, profile corruption, Autodiscover failures, and sync issues across desktop and mobile. We diagnose the exact cause and walk through the fix.
Browser Problems
Chrome, Edge, or Firefox misbehaving with a specific site or tool. Extension conflicts, profile issues, cached credentials causing login failures, and settings that break web apps your client relies on.
Microsoft 365 Issues
Exchange Online email not working, Teams sign-in problems, SharePoint access issues, licensing errors, and admin console problems. We work inside the M365 admin center and fix the underlying cause.
Google Workspace on User Devices
Gmail not loading, Google Drive sync failing, Workspace apps not signing in, or a client getting locked out of their Google account. We troubleshoot the account and device-level issues that admin console access alone cannot fix.
Account Lockouts and MFA Issues
Client locked out of Microsoft 365, Google Workspace, or another account. MFA device lost or not working, authenticator app issues, and recovery when the backup codes are gone too.
Email Client Setup and Configuration
Setting up Outlook, Apple Mail, or another email client on a new device. IMAP and SMTP settings, signature configuration, shared mailbox access, and making sure the client can send and receive before we close the session.
Remote Desktop and Screen Share Support
We work with your client directly over Zoom or remote desktop to walk through the issue and fix it in real time. Your client never knows we are not part of your team.
Software and Account Troubleshooting
Anything in the software and account layer that a client calls you about but you would rather not deal with. If it can be diagnosed and fixed remotely without physical hardware access, it is likely in scope.
Not sure if this covers your situation?
Submit a request and we will let you know if we can help before you pay anything.
Submit a Request

The agencies we work with. Now they’re heroes.

What agency partners say about working with us.

"I run a full scale digital marketing agency and have been using Troy for over 10 years now. Whenever we run into server, email, high level tech or website issues, he is the guy that takes care of it for us."

Jason FillerVision Fillers • Digital Marketing Agency

"As our agency grew, so did the support tickets! Troy has helped us handle DNS and firewall issues, random plugin conflicts, migrations, email authentication and more. R5 loves counting Troy as part of the team!"

Austin ReasonR5 Website Management

"Troy is an invaluable resource for anyone needing assistance with WordPress or DNS issues. His reliable support and technical expertise make him highly recommendable for any related needs."

Howard SpaethH Grant Designs

Give us a call or text.

Call us directly or submit a ticket and we’ll be on it fast.

757-346-1234
Mon – Fri, 9am – 5pm ET
or submit a ticket anytime

Tickets are always monitored. For emergencies, calling is always the fastest path. Submit a ticket if you’re unsure if we can help.

Submit a Support Ticket

Tell us what’s going on and we’ll get back to you with a plan, usually same business day.

  • Describe the issue, the client, and what is happening on their end
  • We review and respond with next steps or a fix timeline
  • We handle it behind the scenes. Your client never knows
Open a Support Ticket

Confidential. We never contact your clients directly.

Frequently Asked Questions

Common questions about remote IT support for agency clients.

What does remote-only mean for what you can fix?
We fix anything in the software, account, and settings layer that does not require physical access to hardware. Outlook configuration, Microsoft 365 and Google Workspace issues, browser problems, account lockouts, MFA troubleshooting, and email client setup are all in scope. We cannot replace hardware, diagnose physical failures, or fix issues that require someone to be in front of the machine without remote access.
Will my client know they are talking to someone other than me?
No. We work white label. If we join a call or screen share with your client, we present as your team. We never introduce ourselves by our own name or company. Your client thinks it is your agency handling the issue start to finish.
How do you access my client’s computer remotely?
We typically work over Zoom with screen sharing, which requires no software install on the client side. For deeper access where we need to control the screen directly, we use a lightweight remote desktop tool. We tell you exactly what we need before the session so there are no surprises for your client.
What if the issue turns out to be a hardware problem?
We will tell you clearly during the session. If the root cause is a failing hard drive, bad RAM, or another hardware issue, we cannot fix that remotely and we will let you know what the next step is. If we determine the issue is hardware before doing any meaningful diagnostic work, we will issue a full refund.
Can you help if my client is locked out and we cannot get remote access?
Sometimes. Account lockouts for Microsoft 365 or Google Workspace can often be handled through the admin console without needing access to the client’s machine at all. Submit a ticket with what you have access to and we will tell you what is possible before you book.
How quickly can you respond?
For urgent issues, calling is always the fastest path. We pick up during business hours and can often start a session the same day. Tickets are monitored throughout the day and typically get an initial response within a few hours.

Remote IT Support, handled for you.

Flat fee per session. We fix it and hand it back resolved.

Per Session
Remote IT Support

One session to diagnose and fix the issue. Outlook problems, browser issues, Microsoft 365 and Google Workspace, account lockouts, MFA, and email client setup. Resolved before we close.

  • Outlook, Gmail, and email client issues
  • Microsoft 365 and Google Workspace account issues
  • Browser problems affecting web apps
  • Account lockouts and MFA troubleshooting
  • Remote support over Zoom or screen share
  • White label. Your client never knows we were there

Not sure if your issue is in scope? Submit a ticket first and we will confirm.

$77
Book a Session
Not sure what you need? Book a $77 consult
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100% human. 0% robot. Results may vary. 😄