Microsoft 365 Issues?
We Fix Them for Your Agency.

Email not sending, Outlook not connecting, MX records wrong after a DNS change, or users locked out of their accounts. Whatever is broken inside your client’s Microsoft 365, we diagnose and fix it behind the scenes so you stay the hero.

Submit a Ticket See what we fix ↓

Common Microsoft 365 problems we solve.

If something is broken or not working right inside M365, submit a ticket and we will get in, diagnose it, and fix it without your client ever knowing we were there.

Email Not Sending or Bouncing
MX records, SPF, or DKIM misconfigured after a migration or DNS change. We identify the break and restore mail flow fast.
Emails Landing in Spam
Outgoing Outlook or Exchange Online email flagged as spam by recipients. We audit SPF, DKIM, and DMARC and fix the authentication records at the root.
User Lockouts and Account Issues
Locked accounts, MFA issues, admin access problems, or suspended licenses. We work through the admin center to restore access cleanly.
MX Record and DNS Problems
Old hosting MX records left behind, MX pointing to the wrong place, or DNS changes that broke mail routing after a transfer. We fix the DNS and get Exchange Online routing correctly.
User and Mailbox Management
Adding users, creating shared mailboxes, setting up distribution groups, or transferring ownership. We handle admin center tasks your client should not be doing alone.
Domain Verification and Conflicts
M365 domain verification failing, TXT records not propagating, or conflicts from a domain transfer. We resolve the verification and get the tenant configured correctly.
Don’t see your specific issue?
Submit a ticket and describe what is broken. If we can fix it, we will tell you exactly how and what it will cost.
Submit a Request

The agencies we work with. Now they’re heroes.

What agency partners say about working with us.

"I run a full scale digital marketing agency and have been using Troy for over 10 years now. Whenever we run into server, email, high level tech or website issues, he is the guy that takes care of it for us."

Jason FillerVision Fillers • Digital Marketing Agency

"As our agency grew, so did the support tickets! Troy has helped us handle DNS and firewall issues, random plugin conflicts, migrations, email authentication and more. R5 loves counting Troy as part of the team!"

Austin ReasonR5 Website Management

"Those moments I just love having Troy in my back pocket. When a client site is on fire and you have a timer ticking, knowing we can call someone who picks up and fixes it is everything."

Yvonne HeimannAsk YVI

"I watched my malicious login attempts drop to zero almost immediately after implementing Troy’s WAF rules. Game changer."

Craig CarusoAgency Owner

"Troy literally saved all my sites from an attack. His Cloudflare setup is the reason they survived. I cannot recommend him enough."

Howard SpaethH Grant Designs

"I’m comfortable with most things DNS, but when I needed to implement SPF, DKIM and DMARC records, Troy’s guidance made it straightforward."

Christian van ’t HofBrightsol

Give us a call or text.

Call us directly or submit a ticket and we’ll be on it fast.

757-346-1234
Mon – Fri, 9am – 5pm ET
or submit a ticket anytime

Tickets are always monitored. For emergencies, calling is always the fastest path. Submit a ticket if you’re unsure if we can help.

Submit a Support Ticket

Tell us what’s going on and we’ll get back to you with a plan, usually same business day.

  • Describe the issue, site, client name, and what’s happening
  • We review and respond with next steps or a fix timeline
  • We handle it behind the scenes. Your client never knows
Open a Support Ticket

Confidential. We never contact your clients directly.

Frequently Asked Questions

Common questions about our Microsoft 365 support service.

My client’s email stopped working after a DNS change. Can you fix it?
Yes. DNS changes that wipe or overwrite MX records, SPF, or DKIM will break Exchange Online email immediately. We audit the current DNS, identify what changed, and restore mail flow. Most of these are resolved in a single session.
Outlook is showing a password prompt on loop and nothing works. Can you fix that?
Yes. This is typically a cached credentials issue, an Autodiscover misconfiguration, or an MFA enrollment problem. We diagnose the exact cause and walk through the fix. Submit a ticket with the error and what device and version of Outlook they are using.
Email from Outlook is going to spam at the recipient. Is that fixable?
Almost always yes. Email going to spam from Exchange Online is usually a missing or incorrect SPF, DKIM, or DMARC record. Sometimes the domain is also on a blocklist. We check both and fix whatever is causing it.
Do you need Global Admin access to help?
For admin center work, yes. For DNS and authentication fixes, we just need access to the DNS zone. We will tell you exactly what we need when you submit the ticket so nothing is handed over unnecessarily.
How is this different from the Microsoft 365 Setup service?
The setup service is for brand new M365 accounts, first-time configuration, and email migrations from another provider. This support service is for when M365 is already set up but something is broken or not working correctly. If you are not sure which applies, submit a ticket and we will point you in the right direction.

Microsoft 365 broken? Let’s fix it.

Submit a ticket and we will diagnose the problem, quote the fix, and get it resolved.

Support
Microsoft 365 Support

Something is broken inside your client’s Microsoft 365 and you need it fixed. Submit a ticket, describe what is wrong, and we will diagnose it and quote a fix before any work begins.

  • Email not sending, bouncing, or going to spam
  • Outlook connection and authentication issues
  • MX, SPF, DKIM, and DMARC fixes
  • User lockouts and admin center issues
  • Mailbox and user management

Pricing quoted based on the issue. Submit a ticket first and we will give you a clear scope and cost.

Submit a Support Ticket
Setup
Need a full setup instead?

If your client is new to Microsoft 365 or moving from another email provider, the setup service covers full tenant configuration, DNS, user setup, and email migration.

  • New M365 tenant and domain configuration
  • Email migration from cPanel or other providers
  • MX, SPF, DKIM, and DMARC configured from scratch
  • All users and mailboxes added
  • Full documentation at handoff

Quoted based on number of users and scope.

See Microsoft 365 Setup
100% money back if we cannot fix it
Not sure what you need? Book a free 20-min discovery call