WordPress Malware
Removal Service

A hacked client site can destroy a relationship overnight. We scan, clean, and harden infected WordPress sites so you can hand it back to your client with confidence.

Submit a TicketSee what we do ↓
TL;DR
Full malware scan, cleanup, and hardening in one session. We find what was injected, remove it, close the entry point, and verify the site is clean before we leave.
  • Malicious code and files removed
  • Backdoors found and eliminated
  • Entry point identified and closed
  • Site hardened against re-infection
$197
flat rate per cleanup
Submit a Ticket

Who this is for

Web designers and agencies who manage client WordPress sites and have discovered an infection they need cleaned up fast.

Google is flagging the site as dangerous
When Google marks a site as deceptive or harmful, traffic drops to nearly zero. We clean the infection and walk you through the Search Console review request to get the warning removed.
The host suspended the account for malware
Hosting providers suspend accounts when they detect malicious files. We clean through SFTP or the file manager even when the site is suspended, so you can get the account reinstated.
Visitors are being redirected to spam or phishing pages
Redirect malware is one of the most common WordPress infections. It is often hidden in the database or core files and invisible to the logged-in admin. We find it and remove it completely.
Unknown admin users appeared in WordPress
New admin accounts you did not create are a sign of a backdoor. We remove the unauthorized users, close the backdoor, and audit the site for any other access points that were created during the breach.
The site was cleaned before but got reinfected
Reinfection almost always means the original entry point was not closed. We dig deeper to find the vulnerability that was missed, whether it is a nulled plugin, an outdated theme, or a leftover backdoor file.
A security scanner flagged the site
Wordfence, Sucuri, or another scanner found something and now you need someone to interpret the results and actually fix it. We review the scan output and take action on what matters.

Everything included in the cleanup.

We do not just delete the obvious files and call it done. A real cleanup means finding every piece of the infection and closing the door behind it.

Deep File System Scan
We scan every file in the WordPress installation including core, themes, plugins, and uploads for malicious code, webshells, and injected scripts.
Database Scan and Cleanup
Spam links, injected JavaScript, and redirect code hidden in the database are found and removed. This is what most quick cleanups miss entirely.
Backdoor Elimination
Backdoors allow attackers to re-enter even after a cleanup. We find and remove every backdoor file and obfuscated script left behind by the attacker.
Entry Point Identification
We trace the infection back to how it got in. Nulled plugins, outdated themes, weak passwords, and vulnerable file permissions are the usual culprits.
WordPress Hardening
After cleanup we harden the installation: file permissions corrected, xmlrpc and file editing disabled, and security headers set to reduce future attack surface.
Unauthorized User Removal
Unknown admin accounts are audited and removed. We also force password resets and revoke any tokens that may have been compromised during the breach.
Core File Restoration
Modified WordPress core files are replaced with clean originals. Attackers often hide code inside wp-includes and wp-admin to make it harder to find.
Blocklist Review Guidance
If the site is on Google's blocklist or flagged by a security service, we walk you through the review request process after the cleanup is verified complete.
Post-Cleanup Security Scan
After the cleanup we run a second scan to confirm the site is clean before closing the session. You get a clear before-and-after picture of what was found and removed.
Not sure if this covers your situation?
Submit a ticket and we will let you know if we can help. Chances are, we can.
Submit a Request

The agencies we work with. Now they’re heroes.

What agency partners say about working with us.

"I run a full scale digital marketing agency and have been using Troy for over 10 years now. Whenever we run into server, email, high level tech or website issues, he is the guy that takes care of it for us."

Jason FillerVision Fillers • Digital Marketing Agency

"As our agency grew, so did the support tickets! Troy has helped us handle DNS and firewall issues, random plugin conflicts, migrations, email authentication and more. R5 loves counting Troy as part of the team!"

Austin ReasonR5 Website Management

"Those moments I just love having Troy in my back pocket. When a client site is on fire and you have a timer ticking, knowing we can call someone who picks up and fixes it is everything."

Yvonne HeimannAsk YVI

"Troy literally saved all my sites from an attack. His Cloudflare setup is the reason they survived. I cannot recommend him enough."

Howard SpaethH Grant Designs

"I watched my malicious login attempts drop to zero almost immediately after implementing Troy’s WAF rules. Game changer."

Craig CarusoAgency Owner

"I’m comfortable with most things DNS, but when I needed to implement SPF, DKIM and DMARC records, Troy’s guidance made it straightforward."

Christian van ’t HofBrightsol

Give us a call or text.

Call us directly or submit a ticket and we’ll be on it fast.

757-346-1234
Mon – Fri, 9am – 5pm ET
or submit a ticket anytime

Tickets are always monitored. For emergencies, calling is always the fastest path. Submit a ticket if you’re unsure if we can help.

Submit a Support Ticket

Tell us what’s going on and we’ll get back to you with a plan, usually same business day.

  • Describe the issue, site, client name, and what’s happening
  • We review and respond with next steps or a fix timeline
  • We handle it behind the scenes. Your client never knows
Open a Support Ticket

Confidential. We never contact your clients directly.

Frequently Asked Questions

Common questions about our malware removal service.

How do you know if a WordPress site is infected?
Common signs include Google flagging the site as dangerous, the host suspending the account, strange redirects to spam pages, unknown admin users, defaced pages, and security scanner alerts. If any of these are happening, the site likely has malware.
Can you clean a site that has already been suspended by the host?
Yes. We work through SFTP or the hosting file manager to scan and clean the files even when the site is suspended. Once the malware is removed we can help you get the host to lift the suspension.
Will the malware come back after you clean it?
It can if the entry point is not closed. That is why we do not just delete the bad files. We find and close the vulnerability that allowed the infection in the first place. We also harden the installation to reduce the risk of re-infection.
Do you remove the site from Google's blocklist?
After the cleanup we walk you through submitting a Google Search Console review request. Google typically reviews and clears sites within 24 to 72 hours once the malware is confirmed gone.
What if the site was built by someone else?
That is the norm. Most cleanups are on sites we have never touched before. We get in, assess what is there, and work through the infection without needing the original developer.
What do you need to get started?
Hosting access is the most important thing. That means cPanel, Plesk, or SFTP credentials so we can scan and clean the file system. WordPress admin access helps but is not required if the site is down or the admin is locked out.
How long does a cleanup take?
Most WordPress malware cleanups take one to two hours depending on how widespread the infection is. We work until the site is clean and verified before closing the session.
Do you work with managed WordPress hosts like WP Engine or Kinsta?
Yes. We work with WP Engine, Kinsta, Flywheel, Cloudways, SiteGround, and others. Managed hosts handle malware differently and some have their own scanning tools. We know how to work within their systems.

How a malware cleanup works

Share hosting accessSubmit a ticket with the domain and a description of what you are seeing. Share cPanel, Plesk, or SFTP credentials so we can access the file system. WordPress admin access helps but is not required.
We scan, identify, and cleanWe run a deep scan of the file system and database, identify every piece of malicious code, remove it, close the entry point, and harden the installation against future attacks.
We verify and hand it backA second scan confirms the site is clean. We walk you through any remaining steps like requesting Google blocklist removal. You get a summary of what was found and what was done.

Flat rate. No surprises.

One price covers the full cleanup regardless of how long it takes. Submit a ticket to get started.

Flat Rate
Malware Removal

Full scan, cleanup, backdoor removal, and hardening for an infected WordPress site. We work until the site is clean and verified.

  • Deep file system and database scan
  • Malicious code and backdoor removal
  • Entry point identified and closed
  • WordPress hardening after cleanup
  • Post-cleanup verification scan
  • Blocklist removal guidance included

Flat rate per cleanup. We work until the site is clean. If we cannot fix it, you pay nothing.

$197
Submit a Ticket to Start
100% money back if we cannot clean it
Questions? Submit a ticket or give us a call.
Have a question?
100% human. 0% robot. Results may vary. 😄