Google Workspace Issues?
We Fix Them for Your Clients.

Emails bouncing, users locked out, Gmail not sending, or something broken in the admin console. Whatever is wrong with your client’s Google Workspace, we diagnose and fix it behind the scenes so you stay the hero.

Submit a Ticket See what we fix ↓

Common Google Workspace problems we solve.

If something is broken or not working the way it should, submit a ticket and we will get in, diagnose it, and fix it without your client ever knowing we were there.

Email Bouncing or Not Delivering
MX records, SPF, DKIM, or DMARC misconfigured after a migration or DNS change. We find the break and fix it so mail flows again.
Emails Landing in Spam
Outgoing email from Gmail going to spam at the recipient side. We audit the authentication records and fix the deliverability issue at the root.
User Locked Out or Account Issues
Admin access issues, suspended accounts, two-factor lockouts, or recovery problems. We work through the admin console to restore access cleanly.
MX Record and DNS Problems
MX records pointing to the wrong place, old hosting MX records left behind, or DNS changes that broke mail routing. We sort out the DNS and get mail flowing correctly.
User and Alias Management
Adding users, creating email aliases, setting up groups, or transferring ownership between accounts. We handle admin console tasks your client shouldn’t be poking around in alone.
Switching to a New Domain
Client rebranding or moving to a new domain name? We update the primary domain in Google Workspace, migrate MX and authentication records, and make sure email keeps flowing with zero interruption.
Don’t see your specific issue?
Submit a ticket and describe what is broken. If we can fix it, we will tell you exactly how and what it will cost.
Submit a Request

The agencies we work with. Now they’re heroes.

What agency partners say about working with us.

"I run a full scale digital marketing agency and have been using Troy for over 10 years now. Whenever we run into server, email, high level tech or website issues, he is the guy that takes care of it for us."

Jason FillerVision Fillers • Digital Marketing Agency

"As our agency grew, so did the support tickets! Troy has helped us handle DNS and firewall issues, random plugin conflicts, migrations, email authentication and more. R5 loves counting Troy as part of the team!"

Austin ReasonR5 Website Management

"Those moments I just love having Troy in my back pocket. When a client site is on fire and you have a timer ticking, knowing we can call someone who picks up and fixes it is everything."

Yvonne HeimannAsk YVI

"I watched my malicious login attempts drop to zero almost immediately after implementing Troy’s WAF rules. Game changer."

Craig CarusoAgency Owner

"Troy literally saved all my sites from an attack. His Cloudflare setup is the reason they survived. I cannot recommend him enough."

Howard SpaethH Grant Designs

"I’m comfortable with most things DNS, but when I needed to implement SPF, DKIM and DMARC records, Troy’s guidance made it straightforward."

Christian van ’t HofBrightsol

Give us a call or text.

Call us directly or submit a ticket and we’ll be on it fast.

757-346-1234
Mon – Fri, 9am – 5pm ET
or submit a ticket anytime

Tickets are always monitored. For emergencies, calling is always the fastest path. Submit a ticket if you’re unsure if we can help.

Submit a Support Ticket

Tell us what’s going on and we’ll get back to you with a plan, usually same business day.

  • Describe the issue, site, client name, and what’s happening
  • We review and respond with next steps or a fix timeline
  • We handle it behind the scenes. Your client never knows
Open a Support Ticket

Confidential. We never contact your clients directly.

Frequently Asked Questions

Common questions about our Google Workspace support service.

My client’s emails started bouncing after a DNS change. Can you fix it?
Yes. This is one of the most common issues we fix. A DNS change that removes or overwrites MX records, SPF, or DKIM will break mail immediately. We audit the current DNS, identify what is missing or wrong, and restore mail flow. Most of these are resolved in a single session.
Can you help if the admin account is locked or we lost access?
Sometimes. Admin lockout recovery depends on what access you still have. If there is a secondary admin, recovery admin, or the domain itself is accessible we can often work around the lockout. Submit a ticket with what you do have access to and we will tell you what is possible before you pay anything.
Gmail is going to spam for recipients. Is that a Google Workspace problem?
Usually it is a DNS authentication problem, not Google itself. Missing or incorrect SPF, DKIM, or DMARC records cause receiving servers to flag outgoing Gmail as suspicious. We audit the authentication setup and fix the records. In some cases the domain may also be on a blocklist, which we check as part of the diagnosis.
Do you need super admin access to help?
For most admin console issues, yes. For DNS and authentication fixes we just need access to the DNS zone, which may be at the registrar or at Cloudflare. We will tell you exactly what we need when you submit the ticket so nothing is handed over unnecessarily.
How is this different from the Google Workspace Setup service?
The setup service is for new accounts, migrations from another provider, and first-time configuration. This support service is for when something is already set up but broken, not working correctly, or needs a specific fix. If you are not sure which you need, submit a ticket and we will point you in the right direction.

Google Workspace broken? Let’s fix it.

Submit a ticket and we will diagnose the problem, quote the fix, and get it resolved.

Support
Google Workspace Support

Something is broken in your client’s Google Workspace and you need it fixed. Submit a ticket, describe what is wrong, and we will diagnose it and quote a fix before any work begins.

  • Email bouncing, spam, or not delivering
  • User lockouts and admin console errors
  • MX, SPF, DKIM, and DMARC fixes
  • Domain verification and account conflicts
  • User, alias, and group management

Pricing quoted based on the issue. Submit a ticket first and we will give you a clear scope and cost.

Submit a Support Ticket
Setup
Need a full setup instead?

If your client is new to Google Workspace or moving from another email provider, the setup service covers full account creation, DNS, user configuration, and email migration.

  • New Workspace account and domain setup
  • Email migration from cPanel or other providers
  • MX, SPF, DKIM, and DMARC configured from scratch
  • All users, aliases, and groups added
  • Full documentation at handoff

Quoted based on number of users and scope.

See Google Workspace Setup
100% money back if we cannot fix it
Not sure what you need? Book a free 20-min discovery call