Frequently Asked Questions

White label tech support means we work behind the scenes on your behalf. Your client never knows we exist. You bring us in, we solve the problem, and you deliver the result to your client as your own. It is the same support you would offer if you had an in-house technical team.

No. We never contact your clients, never appear in their inbox, and never reveal our involvement. Everything goes through you. We are your behind the scenes technical team.

Most sessions happen over Zoom. You join the call with access to the relevant account, we work through the issue together or take over while you watch, and we resolve it before the session ends. Tickets work the same way but async: you describe the issue, we research and respond with next steps or a full fix.

Phone and Zoom sessions are scheduled and usually available same day during business hours. Tickets are monitored throughout the day and typically get an initial response within a few hours. For emergencies, calling is always the fastest path.

We operate Monday through Friday, 9am to 5pm Eastern. Tickets are monitored outside of business hours for genuine emergencies. If something is on fire on a Friday night, call or text and we will do our best to help.

Yes. Emergency sessions are available same day during business hours, as soon as 2 hours out. If a client site is down or something broke and the client is calling, book an emergency session or call us directly. Emergency support is $197 and covers up to one hour.

We specialize in Cloudflare setup and performance, DNS records and troubleshooting, email authentication (SPF, DKIM, DMARC), SSL certificate errors, WordPress issues, site and email migrations, Google Workspace, Microsoft 365, Cloudflare Access, and hosting issues. If it is a technical problem causing you or your client pain, there is a good chance we have handled it before.

Yes. We handle certificate installation, failed renewals, mixed content warnings, Cloudflare SSL mode misconfigurations, and HTTP to HTTPS redirect issues. Most SSL problems are resolved in a single session.

Yes. DNS records, propagation issues, misconfigurations, and full zone audits are all things we handle regularly. If records were lost entirely or you no longer have access to the original provider, we also offer DNS Recovery to reconstruct missing records from passive sources.

DNS cleanup is a full zone audit where we remove orphaned records, fix duplicates, validate email authentication records, and make sure everything in the zone is correct and intentional. It is useful after a site migration, a hosting change, or when a domain has accumulated years of configuration changes from multiple providers.

We offer DNS Recovery to reconstruct missing records from passive sources such as DNS history tools, email headers, cached lookups, and web archive data. It is not always possible to recover every record, but in most cases we can rebuild enough to get the domain functioning correctly.

Yes. We configure Cloudflare WAF rules, rate limiting, and security settings to stop the threat and protect the site. Emergency sessions are available same day during business hours.

DMARC is an email authentication policy that prevents your client’s domain from being spoofed or used in phishing attacks. We take domains through the full process from monitoring to p=reject enforcement, which is full protection against spoofing. This includes subdomain policy and aggregate reporting setup.

Yes. Email migrations between Gmail, Google Workspace, Microsoft 365, cPanel, and other providers are something we do regularly. Pricing is based on the number of mailboxes and the amount of history being moved. Submit a quote request and we will scope it out for you.

Yes. Email setup, troubleshooting, migrations, user management, and authentication (SPF, DKIM, DMARC) for both platforms are things we handle regularly.

Cloudflare Access is a zero trust access tool that lets you put a login wall in front of any URL without touching your hosting or WordPress setup. It is useful for protecting staging environments, client preview links, admin areas, or internal tools. We set up the Access application, configure identity provider rules, and verify it works correctly.

Yes. We have worked across GoDaddy, SiteGround, Bluehost, WP Engine, Kinsta, Flywheel, Cloudways, A2 Hosting, Hostinger, DreamHost, and many others. If it has a control panel, we can navigate it.

No. We work on a pay as you go basis. You pay for the session or the work you need and nothing more. There are no contracts, no minimums, and no ongoing commitments required.

Sessions are $77 flat rate. Cloudflare setups, DNS work, and site migrations are $77. Emergency support is $197. DMARC enforcement is $157 per domain. Email migrations are quoted based on mailbox count and scope. Full pricing is on the services page.

We will let you know during the session if it is going longer than expected. In most cases we wrap it up in the time booked. If the scope is larger than a single session, we will tell you upfront and work out the best approach together.

The fastest way is to book a session. If you are not sure what you need, submit a ticket and we will respond with a plan, usually same business day.